Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information when you interact with our website, make a purchase, sign up for our newsletter, or book our services:

• Contact information (name, email address, phone number, postal address)
• Billing and payment information (credit card details, billing address)
• Appointment details (dates, services requested, special requirements)
• Photographs (if provided by you or taken during service delivery with your consent)
• Communication preferences
• Skin type, allergies, and other relevant health information you choose to share

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral sources
• Device information (type, screen resolution)

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms when you interact with our content or profiles
• Payment processors
• Booking platforms or partners

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Improve Our Services

• Process and fulfill your bookings and purchases
• Personalize your experience based on your preferences
• Provide customer support and respond to inquiries
• Improve our website, services, and product offerings
• Develop new features and services

2.2 Communication

• Send appointment confirmations and reminders
• Provide information about your bookings or purchases
• Respond to your questions and comments
• Send newsletters, promotional offers, and updates (if you have opted in)
• Notify you about changes to our services or policies

2.3 Business Operations

• Process payments and prevent fraudulent transactions
• Maintain our business records
• Analyze usage patterns to improve our services
• Train our staff to better serve you
• Protect our legal rights and comply with applicable laws

2.4 Marketing (With Your Consent)

• Send promotional emails about new services, special offers, or events
• Provide personalized content and recommendations
• Conduct surveys and collect feedback
• Engage with you on social media platforms

3. Cookie Policy

3.1 What Are Cookies?

Cookies are small text files stored on your device that help us enhance your browsing experience. They enable certain features, remember your preferences, and provide us with information about how our website is used.

3.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works, for example, by ensuring that users can easily find what they are looking for.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.

3.3 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse some or all cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to disable cookies, some features of our website may not function properly.

3.4 Third-Party Cookies

We may use third-party services such as Google Analytics, Facebook Pixel, and others that use cookies to collect information about your browsing habits and help us understand how our website is being used. These third parties have their own privacy policies addressing how they use such information.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Information

You have the right to request a copy of the personal information we hold about you and to check that we are lawfully processing it.

4.2 Correction

You have the right to request that any incomplete or inaccurate information we hold about you is corrected.

4.3 Erasure

In certain circumstances, you have the right to request that we delete your personal information.

4.4 Restriction of Processing

You have the right to request that we suspend the processing of your personal information in certain scenarios.

4.5 Data Portability

You have the right to request that we transfer your personal information to you or to a third party in a structured, commonly used, machine-readable format.

4.6 Objection

You have the right to object to the processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.

4.7 Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling, which produces legal or similarly significant effects on you.

4.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data
• Secure payment processing
• Regular security assessments
• Staff training on data protection
• Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal and regulatory requirements

7. Third-Party Disclosure

We may share your personal information with the following third parties:

• Service Providers: Companies that provide services on our behalf, such as payment processing, website hosting, email delivery, and customer support.
• Business Partners: Companies with whom we collaborate to offer joint promotional offers or related products and services.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as soon as possible and within 30 days.