Refund Policy

1. Service Refund Policy

1.1 Booking Deposits

For many of our services, particularly weddings, special events, and group bookings, we require a non-refundable deposit to secure your appointment. These deposits are structured as follows:

• Standard appointments: 30% of the total service cost
• Wedding services: 50% of the total service cost
• Group bookings (4+ people): 40% of the total service cost

Deposits are generally non-refundable as they secure your spot in our schedule, during which time we may decline other bookings. However, they may be transferable to another date subject to the conditions outlined below.

1.2 Cancellation Timeframes and Refund Eligibility

Service Type	Cancellation Notice	Refund Eligibility
Standard Services	More than 48 hours	Full refund of any amount paid beyond the deposit. Deposit may be transferred to a new appointment within 3 months.
Standard Services	Less than 48 hours	No refund. 50% of total payment may be credited toward a future service within 1 month at our discretion.
Wedding Services	More than 60 days	Full refund of any amount paid beyond the deposit. Deposit is non-refundable but may be transferred to another service.
Wedding Services	30-60 days	50% refund of any amount paid beyond the deposit. Deposit is non-refundable.
Wedding Services	Less than 30 days	No refund available.
Group Bookings	More than 14 days	Full refund of any amount paid beyond the deposit. Deposit is non-refundable but may be transferred.
Group Bookings	Less than 14 days	No refund available.

1.3 Service Dissatisfaction

Your satisfaction is our priority. If you are not completely satisfied with the services provided, please:

1. Inform your makeup artist immediately during or immediately after the service
2. Allow us the opportunity to address and rectify any issues on the spot
3. If the issue cannot be resolved immediately, contact our customer service team within 24 hours of the service

After reviewing your concerns, we may offer one of the following remedies at our discretion:

• Touch-up appointment at no additional cost
• Partial refund based on the nature of the dissatisfaction
• Credit toward a future service
• Full refund in cases where we determine our service fell significantly short of our standards

1.4 Extenuating Circumstances

We understand that emergencies and unavoidable situations occur. In cases of serious illness, injury, bereavement, or other significant extenuating circumstances, we may make exceptions to our standard refund policy. Such exceptions are made at our discretion and may require documentation.

2. Product Refund Policy

2.1 Unopened Products

For unopened retail products purchased directly from Elite Visagiste:

• Returns are accepted within 14 days of purchase with original receipt
• Products must be in their original, sealed packaging
• A full refund will be issued to the original payment method

2.2 Opened or Used Products

Due to health and hygiene concerns, we generally cannot accept returns of opened or used makeup and skincare products. However:

• If you experience an allergic reaction to a product, please contact us within 3 days of purchase
• With proper documentation (such as a doctor's note), we may offer a store credit or exchange
• Products that are defective in their manufacture will be replaced or refunded with proof of purchase

2.3 Gift Cards

Gift cards and gift certificates:

• Cannot be redeemed for cash
• Cannot be returned or refunded once purchased
• Are valid for 12 months from the date of issue
• May be transferred to another person

3. Refund Processing Timeframes

3.1 Review Period

All refund requests are subject to review, which typically takes 1-3 business days from the time we receive your request.

3.2 Payment Processing Times

Once a refund is approved, the time it takes for the funds to appear in your account depends on your payment method:

• Credit/Debit Card Payments: 5-10 business days, depending on your card issuer
• Bank Transfers: 3-5 business days
• In-store Cash Refunds: Immediate (for in-person purchases only)

Please note that we can only refund to the original payment method used for the purchase.

4. How to Request a Refund

4.1 Refund Request Procedure

To request a refund, please follow these steps:

1. Contact our customer service team via email at [email protected] or by phone at +440383621071
2. Provide your booking reference number or receipt
3. Explain the reason for your refund request
4. Include any supporting documentation (if applicable)

For product returns, please include photos of the product and any issues you are experiencing.

4.2 Required Information

To process your refund request efficiently, please provide:

• Full name
• Contact information (email and phone)
• Date of service or purchase
• Description of the service or product
• Reason for the refund request
• Proof of purchase (receipt, booking confirmation, or order number)

5. Exceptions to Refund Policy

5.1 Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

• Special order or custom-blended products
• Digital products, tutorials, or online courses once access has been granted
• Services that have been fully completed and approved by the client during the appointment
• Late arrivals resulting in abbreviated service time
• No-shows for scheduled appointments

5.2 Service Cancellation by Elite Visagiste

In the rare event that we need to cancel your appointment due to unforeseen circumstances (artist illness, emergency, etc.):

• We will offer to reschedule your appointment at your earliest convenience
• If rescheduling is not possible, we will provide a full refund of all payments made
• For wedding bookings, we will make every effort to secure a replacement artist of similar skill level

5.3 Force Majeure

In cases of events beyond our reasonable control (natural disasters, governmental actions, pandemics, etc.), our standard cancellation policy may be modified. We will work with affected clients on a case-by-case basis to find reasonable solutions.

6. Contact Information for Refund Inquiries

For any questions regarding our refund policy or to submit a refund request, please contact us through one of the following methods:

We aim to respond to all refund inquiries within 2 business days.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page will be revised accordingly.

Any changes to this policy will not apply retroactively to services booked or products purchased prior to the policy change. The refund terms in effect at the time of your booking or purchase will apply.

We recommend reviewing this policy periodically to stay informed of any updates.